Frequently Asked Questions
How can we help you?
In this ever-changing and challenging time, LoveBook remains committed to the safety of our employees and their families, our community, and our entire printer network. To be clear, we are still producing and shipping LoveBooks throughout the Globe. In some areas, work and travel restrictions may affect outbound shipments to areas impacted by COVID-19. Please visit our pricing and shipping page for all current estimated delivery dates, based on the country and region intended for shipping. We are closely monitoring the C.D.C. and W.H.O., taking proper health precautions where needed. While our headquarters is currently closed, all team members are working remotely. We are also working closely with our printer network, ensuring they too are taking the proper health precautions. LoveBook has always been in the business of spreading love, now more than ever. Our Development and Creative Teams have been diligently working towards enhanced features within our website, making it easier to digitally connect to those important in our lives. We’re excited to announce our free LovePages feature, which allows you to digitally send or post pages from your LoveBooks. To use this feature, choose any LoveBook you’ve started, select “edit pages,” and click on the page you’d like to share. Select the share icon in the top left-hand corner; from there you may post the page to social media or copy a link to send to your friends and family. Our Customer Service Team is here to answer any questions you may have. CONTACT US.
Please check to make sure that the user name you are trying to enter is the correct email address associated with your account. You can always refer to the email we sent at signup to see which email address you used. If you still cannot login, you may need to reset your password.
CLICK HERE TO RESET YOUR PASSWORD. You will then receive an email with a link to change your password.
Note: If you do not receive the email, check your email address once more for accuracy and also check your junk/spam email to see if it is there.
If you are still having trouble logging into our system please CONTACT US and we will assist you.
While we are unable to share or change account information while communicating with a different email address than that associated with your account, changing your email address is easy!
By logging in and heading to 'My Account', you are able to update your account information. To make these edits, you will need to use the email address given during sign up to log in (using the exact format entered at creation, even if incorrect) and select 'Account' from the My Account dropdown menu.
If you need any further assistance you may contact our customer service team via our Contact Form.
We know that some people finish a LoveBook in an hour and some take many months. Once you set up an account and begin creating your LoveBook® we will strive to preserve the data that makes up your book's content long enough to allow you to complete it to your satisfaction.
We do not promise to store the data indefinitely, however, and reserve the right to delete it if you have not logged into your account for over one year. We will also give you notice if at any time we make changes in our system that limit our ability to store your data.
If at any time and for any reason you want us to delete your data, please make that request via our Contact Form.
Anyone requesting account deletion is required to verify their authority by logging into the LoveBook account for which deletion is requested and take the below steps:
Choose “Account” from the My Account dropdown menu, and the “Delete Account” button to process the request for your account to be deleted.
You will then receive a separate email confirming that your request is processed and to verify completion. If you encounter difficulties, please contact our Customer Service team via this Contact Form.
Everyone has a unique love story. The LoveBook® Book Building System lets you tell that story by listing all those special reasons why you love them. Start making your LoveBook by selecting the "Get Started" tab on our home page.
We offer the ability to create a LoveBook for almost any occasion for a wide variety of relationship types.
Check out our tutorials for more information!
The pages are only printed on the right side of each 2-page spread, with the first page being the right side of the book. We do not print on the left side of the spread. Also, please keep in mind that if you choose a background color for your page, then the entire corresponding left side page will be that same color.
Your back cover will be a continuation of the front cover color, with a small LoveBook logo.
Please note: You can also add blank pages to your book.
We charge a single flat price for all books, regardless of page count. Each book must have at least 20 pages, with a maximum of 100 pages. The average book has approximately 45 pages to ensure structural integrity.
LoveBooks are approximately 8.5 inches tall by 5.5 inches wide (Standard A5 European size). For more information on the details, check out our Pricing and Shipping page.
We do not currently offer the ability to change the font color in our LoveBooks. All of the words are printed in black and white greyscale.
Our covers, while you cannot change the font color at this time, currently support changing the font type and size!
We are currently able to print any language that is written solely using the English Latin alphabet, Extended Latin alphabet, and Cyrillic alphabet. Text written in any other language, as well as special characters like emojis, will not print correctly. Please note that our express book generator will currently only populate a book in English.
Please check your Preview carefully because your book will print exactly as seen in the Preview, even if it looks fine in the Book Editor.
Check out our Text Editing tutorials!
Yes and no. Mobile devices will allow you the ability to add and remove pages, as well as edit any text in your book while using a mobile device. However, to use the advanced editing features, you will need to access your account using a laptop or desktop computer. For more information check out our Mobile Tutorials page!
Our Book Building process provides the option to create books from children to parents! Please watch this short 3 minute tutorial to see how easy the process is. In addition, this video will give you the steps to add multiple kid Lovemoji™ characters into the book.
Please keep in mind that you must use a computer, not a mobile device to be able to manually size down the Lovemoji™ characters representing any children.
Can I print my own LoveBook from screen shots of images I create on lovebookonline.com? Can I sell copies of any of my LoveBook content?
No to both. Our Terms of Service give LoveBook users specific rights to the content we help them create with our artwork and technology. Namely, the right to order high quality printed LoveBooks in which our global network of printers will faithfully reproduce your expressions of love for sharing with special people.
At this time we do not offer a photo upload option as we are unable to control the print quality of foreign images. Many of our customers choose to add blank pages to their books and then add their photos once they have received their book.
Please note: We also do not offer the ability to upload bitmojis
All new books created will feature our updated LoveMoji™ characters. Any books previously created using our older system (stick figures) will still be available until June 30th 2019 to edit and purchase!
A Digital Book can be added to your cart after creating your LoveBook. The digital book will become available to view and share within minutes of your purchase. Your book will be displayed as a LB image file that will allow you to view the same pages within your book.
Once purchased, you are able to access and share your digital book by going to the My Books page and clicking the Configure button.
Please note: Digital Books are only available to customers purchasing a physical LoveBook.
LoveBook+ Membership Information
Not at all! While a LB+ membership does allow you to receive free digital books, discounts on physical books, and more, you are still able to purchase a LoveBook on its own.
When you join LoveBook+, you receive a free LoveBook with your membership, 50% off all additional printed books, unlimited free digital books, as well as automatic discounts on any add-on products, such as personalized activity books and gift boxes. No additional promo codes needed!
You can sign up for a LoveBook+ membership by going to the Membership page of our site and clicking the Get Membership button! You will also be asked if you would like to join LB+ when placing a LoveBook into your cart and beginning the payment process. If selected, this will add a membership to your cart, automatically applying your discount to the book. Please note that while we are unable to accept PayPal or Apple Pay for membership payments, we do accept all major credit and debit cards.
Yes, memberships will automatically renew one full year from the date your order is placed.
You can cancel your membership renewal at any time by going to the My Membership page and clicking the Cancel Membership button. Please keep in mind that this will only cancel the automatic renewal of your membership for the following year. All benefits of your current membership will remain in effect until then.
Promo codes are not required, as our best discounts are already included in your LoveBook+ Membership.
LoveBook+ memberships provide you with unlimited digital books and discounts on all other products including personalized activity books and gift wrap options.
Due to their own internal systems and regulations, PayPal does not allow for renewing payments. We are unable to accept PayPal or Apple Pay as a valid payment method for LoveBook+ memberships. Instead, we require a valid credit or debit card.
Purchasing Your Order
Yes! You can add multiple books in your cart if you choose to order more than one. If you want to order more than one of the same book, just update the quantity in the cart and click the update button.
We offer Promo Codes most of the year which you can find at the top of any main page of this website!
You can input these codes during the checkout process in the box marked “Promo Code” to see the discount reflected immediately!
Please note that only one promo code may be used per order, so please make sure to use the one which provides the most savings if you have multiple!
The reason you may be getting declined is due to a security measure put in place by the credit card company. If the credit card company sees an internet purchase that is not typical for you, they will sometimes block the purchase. If this is your first time purchasing with us, your financial institution may have stopped the transaction.
The way to resolve this is to call the number on your card and tell them that you are trying to make a purchase from us.
Alternatively, you can try using the Paypal credit card payment system. The steps below will instruct you on how to do this. You will NOT need a Paypal account to continue with this method of purchase.
Note: Be sure to have all pop-up blockers deactivated as Paypal will open in a pop-up window.
1 During checkout, select Paypal as your payment option and click Next.
2 Paypal will open up a pop-up window. Look for the text "Pay with Debit or Credit Card or Bill Me Later"
3 You can then enter your credit card info and hit submit. It will take you back to our site to finalize the payment.
If you are still having difficulties, please CONTACT US and we can look further into the transaction details.
We currently accept payment from the major credit card companies (Visa, Mastercard, Discover and American Express), as well as PayPal and pre-paid gift cards! If you use a foreign financial union or a card that is not accepted, you can link them to a PayPal account and pay that way as well!
Please note that attempting to use multiple pre-paid gift cards will require you to link those cards to a PayPal account, and proceed with the checkout process using this method.
We currently offer a number of add-on products which you can add to your cart during the checkout process, including: -Gift Boxes -Digital copies of your book -Personalized activity books
Please note not all add-ons are not yet available worldwide, but may be made available in the future! Also, it is possible that any add-ons ordered may ship separately from your LoveBook.
After Your Order Is Placed
If you received your order and there is a printing error (Misprinted pages, cut off text, wrong book, damaged in shipping, missing pages, incorrect page order.) we will reprint and reship a new book to you at no extra cost. Please CONTACT US immediately and we will review your order.
Please note: LoveBookOnline.com is not responsible for any user caused errors such as: spelling errors, wrongly selected covers, misplaced/incorrect artwork added by the user or incorrect gender selections.
Once your book has been approved and purchased, the file is sent directly to our printer. Because of the automated nature of this process we cannot guarantee that we will be able to allow changes. However you can contact us via this contact form and we will do what we can to help facilitate the necessary alterations if at all possible!
Please be sure to review your book prior to submission. At check-out, you will be required to approve printing. By clicking Approve, you confirm that the order should be printed as is. We do not further proofread or spell check orders.
If you have selected a method of shipping that includes tracking, your tracking number will be emailed to you AFTER your book has been printed and packaged for shipping. The processing time can take 2-3 business days for Paperbacks and 4-5 business days for Hardcover books. During December, our holiday turnaround times will increase by a day or two.
When you select a shipping method you will be given an Estimated Delivery Date. You should receive your order ON or BEFORE this date.
You can also log into the system and click on the My Books page to see the order status and tracking info once the order has been shipped.
If your tracking information says that the book was delivered, but you cannot locate it, we can file a lost/stolen claim. However, before we initiate the claim please make sure you do the following to see if you can locate your book:
- See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
- Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
- Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
- Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
- Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won't be delivered.
- Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
- Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.
If none of these options help you locate your package then we will flag it as a Lost/Stolen shipment. Please CONTACT US to begin the process.
If you're order has passed its estimated delivery date, please make sure you log into the system and check the My Books page to see if your order has shipped and if you received a tracking number (If a shipping method selected featured tracking).
Each order has a production time associated with the printing. Approximately 4-5 business days for a LoveBook not including the shipping time. During the holiday season (December, February) some of these processing days can increase by a few days.
Some international shipments may be delayed by customs security checks. Unfortunately, these customs checks are outside of our control and may delay the transport of the book so if you do not receive your order by the estimated date, please allow a few extra days for delivery.
If your order has not arrived by the estimated delivery date, please CONTACT US and we can look further into the order.
Due to the customized nature of our product, we generally do not provide refunds for returned books unless your book arrived with printing errors, manufacturing defects or shipping related damage. If you provide evidence of these issues within 90 days of receiving your LoveBook, we will reprint and reship a new book to you at no extra cost. We are not otherwise responsible for user caused errors such as spelling mistakes or incorrect character selections.
Shipping Delays: Our shipping partners do their best to insure you receive your package on time, however occasional delays do occur. We cannot be held responsible for shipping delays caused by weather conditions, mechanical problems, shipper error or other unforeseen delays outside of our control.
Please check with local carriers if you do not locate an expected shipment. Unfortunately, we are unable to issue refunds for a claim of non delivery when tracking information confirms that a shipment was delivered to the destination specified in the submitted shipping address found on the purchase receipt.
If you wish to make a claim please CONTACT US within 90 days of receiving your LoveBook and we will review your request. LoveBook LLC may decline to process returns or exchanges requested over 90 days from your receipt of our products.
Due to our automated processes, we may or may not be able to be change the address after it has been submitted. If your order has shipped, we can no longer make changes to the address. If your address is incorrect, your package will be returned to us and you will be notified upon its return.
Please note: Our contracts with our shippers do not allow us to make changes to the address AFTER it has already left our facility.
Please CONTACT US and we can help determine the best course of action.
Once your order is placed, you should receive a receipt from email@example.com delivered to the email address given during the sign up process! If you cannot locate your receipt, please check your spam/trash folder to see if it arrived there.
You can also click on the Order History tab located in the My Books section of the site (found at the top right-hand corner of the website). Click on View Receipt to view and/or print your receipt.
Please remember that you will receive an "advanced shipping notice" email once your book is complete so be sure to add lovebookonline.com to your safe sender list.
If you still cannot find your receipt please CONTACT US.
When shipping to an APO/FPO, the Estimated Delivery Date represents when the order will be received by the APO/FPO. It does not include the time it takes for the APO/FPO to deliver it to whatever military base it is being shipped to.
Once the package reaches the APO/FPO, it could take an additional 7-20 days for the APO/FPO to finalize the delivery. 2 weeks is typical.
The "Advanced Shipping Notice" is an email that we send when your order has been completed and put in the hands of our delivery services.
The Advanced Shipping Notice will contain your tracking information if you selected a shipping method that features tracking. Updates to tracking information may take until evening or the following business day if over a weekend or holiday.
Shipping Your Order
Please check out our Pricing and Shipping Page to see when you can expect your book to arrive. Just enter your country and then select the shipping method you prefer.
If you need to find out approximately when your order will arrive, you can visit our Shipping Calculator. Just select a country and shipping type to see the available estimated delivery dates.
Remember that our shipping calculator produces estimates, not promises. We take pride in getting LoveBooks out fast but do not warrant any arrival time.
We ship books to most countries throughout the world. We also have printing partners in Canada, UK, Australia, Germany, and Prague. Packages destined to any of these countries will print and ship within these countries.
Please check out our SHIPPING CALCULATOR to see our shipping options and approximate time frames. On the shipping page, just enter your country and we will display the details.
Prices are currently in US dollars. You can do a conversion to your currency by going to Google by typing in "USD to [your currency]" - Example: "USD to Australian Dollar".
If your book has been shipped a to non-valid address, refused or mis-addressed, it may be returned back to us. In the event of a returned book, we will contact you via email to find an alternate address or to make sure the original address is correct. We will then reship the book back to you at no extra cost. Please use the CONTACT US so we can investigate further.
The requirement for a signature is solely based on whether or not the delivery person believes that the package will be left in a safe place. If the delivery person cannot find a safe location to leave the package, they may leave a delivery attempt notice.
At that point, you may need to contact the delivery service to arrange a new delivery or a pickup.
All LoveBooks are shipped in discreet packaging to keep it a surprise. The outside packaging does not have the purchasers information, it is shipped with LB, LLC on the return address.
We also do not include any pricing information with the order. Please note, for those who share bank accounts, we list your purchase on your credit card statement as "LoveBook, LLC".
Yes! LoveBook can ship to correctional facilities/prisons. There are a few items to keep in mind when shipping to correctional facilities.
1. Yes, our online receipt will have both your shipping and billing info on it.
2. If you are sending to a prison, please keep in mind that it MUST be sent via our Economy shipping (United States Postal Service).
3. You MUST include the inmate number in the Name Field of the recipient.
4. You MUST select a soft cover book only. Hard covers are generally not permitted in correctional facilities.
Yes! We do ship to APO, FPO & DPO addresses. Please follow these guidelines to ensure that your APO/FPO delivery can be completed.
- UPSP is the only shipping method that will deliver to a military post office. Do not use UPS.
- Make sure to use the FIRST and LAST name of the individual that is stationed at the military installation.
- For address use the the Unit or Outfit number.
- You MUST select United States for the country
- For the state select AE (Middle East/Africa), AA(America), or AP(Pacific)
- For the city, use FPO, APO or DPO
Also note that our shipping times only account for the time it takes to reach the FPO. It does not include the time it takes for the FPO to deliver it to whatever military base it is being shipped to. Once the package reaches the APO/FPO, it could take an additional 7-20 days for the APO/FPO to finalize the delivery. 2 weeks is typical.
Any errors in filling out the form may result in lost or delayed shipments. Shipments that are not filled out properly may take up to 30 days to be returned from the APO, FPO or DPO address.
While we are able to ship to hotels or resorts, we do not encourage this due to a number of factors all relating to human error on the side of both the shipping courier and the hotel/ resort itself.
If you do wish to proceed in this manner, you will need to contact the location in question and request shipping instructions from them directly. Due to the uncertain nature of shipping to such locations we ask you to be aware that you do so at your own risk.
This option is only available for Desktop books. This does not apply to mobile. If you are having trouble seeing the SAVE or Cancel button on the Page Editor your browser may be zoomed in. Hold CTRL and press 0 (zero). It will set your browser view to 100% and you should be able to see the buttons.
If you have multiple tool bars at the top of your browser, try going full screen by pressing F11. This may temporarily help open the browser up so you can save.
If you're viewing the Preview and the pages are blank or not showing the updated changes, you can try clearing your browsers cache. Sometimes older images will get cached on your computer making it look like the pages have not updated or look like broken links.
If you do not know how to clear your browser cache, just click on this link and follow these simple instructions. How To Clear The Browser Cache
Troubleshooting a website can be tricky. There are many factors that go into making sure everything runs smoothly. If you're experiencing problems with slow loading pages, broken links or other strange errors, please follow these steps below and it should clear up any problems you may be running into.
- Make sure you are using a high-speed internet service. A slow connection will cause the pages to not show up in the browser.
- Make sure you are using the latest version of Adobe Flash. You can get it here: Get Adobe Flash
- Try closing and restarting your browser. Sometimes a fresh browser will clean up any lingering page errors.
- Try clearing your browser cache. If you don't know how to do this, click this link: How to Clear Browser Cache
- Try restarting your computer. If your computer has been on for a long time, a fresh reboot may clear system errors.
- Try logging on from another computer. It will help narrow down the problem to see if the errors are just on your machine.
If you have performed all the steps above and are still having issues, please CONTACT US and we will be happy to look further into the matter.
Still can't find what you're looking for? Use our CONTACT FORM and we'll be happy to help you.
LoveBook® | 321 East 2nd St. Penthouse Suite | Rochester MI, 48307